Are You Weirdly Obsessed with Southwest Airlines?

 

Thank you Matt Melzer and Thrillist for allowing me

to share about how Southwest Airlines saved my trip!

There’s no charge to change a flight. So if you, like Los Angeles travel agent Lisa Niver, found that you’d booked a ticket in the wrong direction for a professional conference, you can change it without coughing up a $200 fee. When she realized the day before said conference she’d bought a ticket from Phoenix to LA instead of the other way around, she rebooked at the last minute at no extra cost.

Are You Weirdly Obsessed with Southwest Airlines?

Thrillist

 

An airline that doesn’t jack you around for making basic changes

The benefits of happy, empowered employees extend beyond just free drinks. Reservation agents can, as they did for Mariah Muhlbradt of Boulder, Colorado, even waive large differences in base fare if you, say, booked a ticket on the wrong date for your best friend’s wedding, and only realize it the day before, when all the available flights are $500 more expensive.

“They can bend the rules when they need to,” says Lauren Tow, a Dallas attorney who says she’s flown the airline more than 1,200 times. “You just don’t see that in other airlines — there it’s all about policy and ‘sorry, we can’t do that.’”

At first glance, it might seem cutting customers big breaks for their own errors isn’t good for business. Instead, it breeds loyalty, which drives profits. And when we asked a handful of flight attendants what they’d do to improve the airline industry, they all agreed that giving passengers increased flexibility to change or cancel a flight — as Southwest has done — would go a long way in improving the flying experience as a whole for customers and FAs alike.

Are you ready to go TRAVELING?

Lisa Ellen Niver

Lisa Ellen Niver, M.A. Education, is a television host, travel journalist as well as a passionate artist, educator and writer who has explored 101 countries, 6 continents and sailed on cruise ships for seven years on the high seas and backpacked for three years in Asia. She is the founder of We Said Go Travel which was read in 212 countries in 2018 and named #3 on the top 1000 Travel Blog and the top female travel blogger 3 times in 2019. Find her talking travel at KTLA TV and in her We Said Go Travel videos with over one million views on her YouTube channel. She has hosted Facebook Live for USA Today 10best, is verified on both Twitter and Facebook, has over 150,000 followers across social media and ran fifteen travel competitions publishing over 2500 writers and photographers from 75 countries. She has been a finalist for six Southern California Journalism Awards in the past three years and won an award for her Jewish Journal article. Niver has written for AARP, American Airways, Delta Sky, En Route (Air Canada), Hemispheres (United Airlines), Jewish Journal, Luxury Magazine, Ms. Magazine, Myanmar Times, National Geographic, POPSUGAR, Robb Report, Saturday Evening Post, Scuba Diver Life, Sierra Club, Ski Utah, Smithsonian, Trivago, USA Today 10best, Wharton Magazine and Yahoo. She is writing a book, “Brave Rebel: 50 Scary Challenges Before 50,” about her most recent travels and challenges. Look for her underwater SCUBA diving, in her art studio making ceramics or helping people find their next dream trip. http://lisaniver.com/one-page/

One response to “Are You Weirdly Obsessed with Southwest Airlines?

  1. People don’t realize the effect that Southwest has had on the global airline industry. If it wasn’t for them and the business model they’ve mastered, there would be no RyanAir or EasyJet in Europe, AirAsia in Asia (go figure) and Fly Dubai in the Middle East. Each of these airlines have employed, to one degree of success or another, the Southwest model allowing millions of people the chance to travel on the cheap.

Leave a Reply

Your email address will not be published. Required fields are marked *

We Said Go Travel

We Said Go Travel