Are You Weirdly Obsessed with Southwest Airlines?

 

Thank you Matt Melzer and Thrillist for allowing me

to share about how Southwest Airlines saved my trip!

There’s no charge to change a flight. So if you, like Los Angeles travel agent Lisa Niver, found that you’d booked a ticket in the wrong direction for a professional conference, you can change it without coughing up a $200 fee. When she realized the day before said conference she’d bought a ticket from Phoenix to LA instead of the other way around, she rebooked at the last minute at no extra cost.

Are You Weirdly Obsessed with Southwest Airlines?

Thrillist

 

An airline that doesn’t jack you around for making basic changes

The benefits of happy, empowered employees extend beyond just free drinks. Reservation agents can, as they did for Mariah Muhlbradt of Boulder, Colorado, even waive large differences in base fare if you, say, booked a ticket on the wrong date for your best friend’s wedding, and only realize it the day before, when all the available flights are $500 more expensive.

“They can bend the rules when they need to,” says Lauren Tow, a Dallas attorney who says she’s flown the airline more than 1,200 times. “You just don’t see that in other airlines — there it’s all about policy and ‘sorry, we can’t do that.’”

At first glance, it might seem cutting customers big breaks for their own errors isn’t good for business. Instead, it breeds loyalty, which drives profits. And when we asked a handful of flight attendants what they’d do to improve the airline industry, they all agreed that giving passengers increased flexibility to change or cancel a flight — as Southwest has done — would go a long way in improving the flying experience as a whole for customers and FAs alike.

Are you ready to go TRAVELING?

Lisa Ellen Niver

Lisa Ellen Niver is an award-winning travel expert who has explored 101 countries and six continents. A graduate of the University of Pennsylvania, she worked on cruise ships for seven years and backpacked for three years in Asia. She is the founder of the website WeSaidGoTravel which is read in 235 countries and was named #3 on Rise Global’s top 1,000 Travel Blogs. With more than 150,000 followers across social media, she has hosted Facebook Live for USA Today 10best, is verified on Twitter and listed on IMDb, and is the Social Media Manager for the Los Angeles Press Club. You can find Lisa Niver talking travel on broadcast television at KTLA TV Los Angeles, Satellite Media Tours, The Jet Set TV and Orbitz travel webisodes as well as her YouTube channel, where her WeSaidGoTravel videos have over 1.5 million views. After three months on TikTok, Instagram Reels, Facebook Reels and YouTube Shorts, she had over 500,000 (1/2 million) views. As a journalist, Niver has interviewed Deepak Chopra, Olympic medalists, and numerous bestselling authors and been invited to both the Oscars and the United Nations. She has been a judge for the Gracie Awards for the Alliance of Women in Media, and has run 15 travel competitions on her website, publishing over 2,500 writers and photographers from 75 countries. For her print and digital stories as well as her television segments, she has been awarded three Southern California Journalism Awards and two National Arts and Entertainment Journalism Awards.   Niver has published more than 2000 articles, in more than three dozen magazines and journals including National Geographic, Wired, Teen Vogue, HuffPost Personal, POPSUGAR, Ms. Magazine, Luxury Magazine, Smithsonian, Sierra Club, Saturday Evening Post, AARP, AAA Explorer Magazine, American Airways, Delta Sky, enRoute (Air Canada), Hemispheres, Jewish Journal, Myanmar Times, BuzzFeed, Robb Report, Scuba Diver Life, Ski Utah, Trivago, Undomesticated, USA Today, TODAY, Wharton Magazine, and Yahoo. Awards National Arts and Entertainment Journalism Awards 2021 Winner: Book Critic: Ms. Magazine “Untamed: Brave Means Living From the Inside Out” 2019 Winner: Soft News Feature for Film/TV: KTLA TV “Oscars Countdown to Gold with Lisa Niver” 2019 Finalist for: Soft News, Business/Music/Tech/Art Southern California Journalism Awards 2021 Winner: Technology Reporting 2021 Finalist: Book Criticism 2020 Winner: Print Magazine Feature: Hemispheres Magazine, “Painter by the Numbers, Rembrandt” 2020 Finalist: Online Journalist of the Year, Activism Journalism, Educational Reporting, Broadcast Lifestyle Feature 2019 Finalist: Broadcast Television Lifestyle Segment for “Ogden Ski Getaway” 2018 Finalist: Science/Technology Reporting, Travel Reporting, Personality Profile 2017 Winner: Print Column “A Journey to Freedom over Three Passovers”

One response to “Are You Weirdly Obsessed with Southwest Airlines?

  1. People don’t realize the effect that Southwest has had on the global airline industry. If it wasn’t for them and the business model they’ve mastered, there would be no RyanAir or EasyJet in Europe, AirAsia in Asia (go figure) and Fly Dubai in the Middle East. Each of these airlines have employed, to one degree of success or another, the Southwest model allowing millions of people the chance to travel on the cheap.

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