Are You Weirdly Obsessed with Southwest Airlines?

 

Thank you Matt Melzer and Thrillist for allowing me

to share about how Southwest Airlines saved my trip!

There’s no charge to change a flight. So if you, like Los Angeles travel agent Lisa Niver, found that you’d booked a ticket in the wrong direction for a professional conference, you can change it without coughing up a $200 fee. When she realized the day before said conference she’d bought a ticket from Phoenix to LA instead of the other way around, she rebooked at the last minute at no extra cost.

Are You Weirdly Obsessed with Southwest Airlines?

Thrillist

 

An airline that doesn’t jack you around for making basic changes

The benefits of happy, empowered employees extend beyond just free drinks. Reservation agents can, as they did for Mariah Muhlbradt of Boulder, Colorado, even waive large differences in base fare if you, say, booked a ticket on the wrong date for your best friend’s wedding, and only realize it the day before, when all the available flights are $500 more expensive.

“They can bend the rules when they need to,” says Lauren Tow, a Dallas attorney who says she’s flown the airline more than 1,200 times. “You just don’t see that in other airlines — there it’s all about policy and ‘sorry, we can’t do that.’”

At first glance, it might seem cutting customers big breaks for their own errors isn’t good for business. Instead, it breeds loyalty, which drives profits. And when we asked a handful of flight attendants what they’d do to improve the airline industry, they all agreed that giving passengers increased flexibility to change or cancel a flight — as Southwest has done — would go a long way in improving the flying experience as a whole for customers and FAs alike.

Are you ready to go TRAVELING?

Lisa Ellen Niver

Lisa Ellen Niver, M.A. Education, is a science teacher and an award-winning travel expert who has explored 101 countries and six continents. She sailed the seven seas by cruise ship for seven years and backpacked for three years in Asia. Find her talking travel at KTLA TV and in her We Said Go Travel videos with over one and a quarter million views (1,250,000) on her YouTube channel. She is the founder of We Said Go Travel which is read in 235 countries, named #3 on the top 1000 Travel Blogs and the top female travel blogger 3 times in 2019. She has hosted Facebook Live for USA Today 10best, is verified on Twitter and has over 160,000 followers across social media. Niver is a judge for the Gracies Awards for the Alliance of Women in Media and also ran fifteen travel competitions publishing over 2500 writers and photographers from 75 countries on her own site, We Said Go Travel. From 2017 to 2020 in the Southern California Journalism Awards and National Arts and Entertainment Journalism Awards, she has won three times and been a finalist fourteen times for her broadcast television segments, print and digital articles. Niver won an award for her print magazine article for Hemispheres Magazine for United Airlines in the 2020 Southern California Journalism Awards. She was also a finalist for four other categories including online journalist of the year, digital story for activism journalism with Ms. Magazine, educational reporting for Wharton Magazine and a broadcast lifestyle feature for KTLA TV in Los Angeles.    Niver won a 2019 NAEJ (National Arts and Entertainment Journalism) award for one of her KTLA TV segments and was a finalist for articles published in both Ms. Magazine and Wharton Magazine. In 2018,  she was a finalist for stories in Smithsonian, PopSugar Fitness and the Saturday Evening Post. Niver won a 2017 Southern California Journalism Award for her print story for the Jewish Journal and was a finalist for travel reporting. Niver has written for AARP, American Airways, Delta Sky, En Route (Air Canada), Hemispheres (United Airlines), Jewish Journal, Luxury Magazine, Ms. Magazine, Myanmar Times, National Geographic, POPSUGAR, Robb Report, Saturday Evening Post, Scuba Diver Life, Sierra Club, Ski Utah, Smithsonian, TODAY, Trivago, USA Today 10best, Wharton Magazine and Yahoo. She is writing a book, “Brave Rebel: 50 Scary Challenges Before 50,” about her most recent travels and insights. Look for her underwater SCUBA diving, in her art studio making ceramics or helping people find their next dream trip.  http://lisaniver.com/one-page/

One response to “Are You Weirdly Obsessed with Southwest Airlines?

  1. People don’t realize the effect that Southwest has had on the global airline industry. If it wasn’t for them and the business model they’ve mastered, there would be no RyanAir or EasyJet in Europe, AirAsia in Asia (go figure) and Fly Dubai in the Middle East. Each of these airlines have employed, to one degree of success or another, the Southwest model allowing millions of people the chance to travel on the cheap.

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