OMG: Falling through Delta’s cracks

OMG: Falling through Delta’s cracks

I’m in the travel business, right? I’m also a bright cookie (I know this because my mother’s been telling me that my whole life).  So, really, WTF happened that I found myself on the phone with Delta, ten days before leaving for Bali, saying: “What do you mean we have a ten-hour layover in Tokyo? … Continued

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